The Details

Delivery dates and times provided by KERFWORK are non-binding estimates and based on conditions at the time of order. KERFWORK assumes no liability for any damages or losses due to delivery delays or non-delivery. The delivery times are estimates only, and delays may occur. KERFWORK will not accept liability for inaccurate estimations.

Risk of loss or damage passes to the Customer upon delivery to the agreed location.

Local Delivery

Kerfwork offers white glove delivery to the Greater Victoria Area Region. A flat fee may apply.

Customer Collections

In pre-approved cases the Customer or their shipper may collect directly from KERFWORK. The collecting party agrees to inspect and accept conditions of goods. KERFWORK is not responsible for any damages after Customer or their shipper accepts conditions of goods.

International & Air Freight Quotes

Quotes for international or air freight shipping are valid for 14 days. If the quote is not accepted or if the order is not ready to ship within that time, a new quote may be required.

The Customer is solely responsible for all customs duties, import/local taxes, brokerage fees, and local government charges associated with international/local shipments, and these charges will not appear on any documentation from KERFWORK. 

KERFWORK does not quote nor assume responsibility for any of these costs unless KERFWORK are quoting DDP (Delivered Duties paid) where we will manage customs and duties, but excluding any Tariffs, on the Customer’s behalf and these charges will appear on documentation from KERFWORK.  

Packaging

Large furniture pieces, such as dining tables, cabinetry and upholstered items, are typically blanket-wrapped, foot-protected, and crated where required, unless otherwise agreed. If crating is required, this will be stated during shipping/delivery discussions and charged as an additional fee. Smaller products are shipped in standard cardboard packaging.

Delivery Access

Standard delivery allows for ground-floor access only, unless an elevator is available. Customers must give consideration to adequate space to receive large items. Deliveries involving stairs, narrow passageways, or other obstacles may incur additional fees.

Where a Customer requires specific logistics or requests amends, every effort will be made to accommodate, and should this require alternative handling, additional fees may apply.

Installation services are not included, such as hanging lighting, furniture assembly, or moving existing furniture but may be agreed upon for an additional fee prior to delivery.

The Customer must ensure:

• The delivery path is clear

• The products will fit through all access points, including doors, stairways, hallways, and elevators

If the products cannot be delivered due to space constraints or restricted access, the Customer remains responsible for redelivery charges to an alternative delivery location. We will not accept order cancellations on the grounds of access issues.

Delivery Conditions & Third-Party Shippers

KERFWORK delivery services are provided by third party shippers, which we arrange on the Customer’s behalf. The delivery times quoted are approximate and are subject to change prior to delivery. KERFWORK is not responsible for any transportation delays, damage caused or quality issues with the service provided by external companies.

If a delivery delay occurs, KERFWORK will make every effort to notify the Customer promptly and assist in coordinating the shipment. However, we do not accept liability for any consequential losses, delays, or inconveniences resulting from issues outside our control.

Unfinished Sites & Redelivery

The Customer is responsible for ensuring the delivery site is ready, accessible, and safe to receive and store the Products. Deliveries to unfinished construction sites are not permitted unless approved in writing by KERFWORK. Any damage incurred in such cases is the Customer’s responsibility.

If the site is inaccessible or deemed unsuitable by the delivery team, redelivery will be required and charged at the Customer’s expense.

Redelivery & Cancellations

Redelivery charges will apply in the following cases::

• Incorrect delivery information is provided

• Safe access to the delivery address is not available

• Delivery is not feasible due to undisclosed space constraints

Cancellations or changes to scheduled deliveries must be made via email at least 48 working hours in advance. Failure to do so may result in a cancellation fee.

Delivery Receipt & Damage Claims

All delivered or collected Products will be accompanied by official company documentation. By signing this paperwork, the Customer or their representative acknowledges receipt and assumes responsibility for the products.

All damage claims must be submitted in writing within 48 hours of receiving the Products. If damage occurred during shipping, all original packaging and crates must be retained. Failure to do so may invalidate any claim.

To file a damage claim, please email Brendan@Kerfwork.com with photographs of both the outer packaging and the Product, and include your Invoice number and name. KERFWORK cannot be held responsible for any damage claims made after the 48-hour window.